Shipping and return policies for Peter Prautzsch

Shipping Info
First, I do my best to ensure you receive the order in good time and condition. However, keep in mind that orders are shipped within 5 working days only and delivery time depends on your location. Changing your shipping address after the order has been send is not possible. Same as tracking the order itself. If you order goods for delivery overseas you will be responsible for any import duties and taxes.
Return Policy
Exchange Only Return Policy. You may return an item only for one of these reasons: The item is defective or the item isn't what you ordered. If there are any problems with a purchase, please email contact@palac.de and we'll sort it out.